Updated weekly. New teardown every Monday.
The SaaS Churn Index
Public Churn Health Score for well-known SaaS. Pulled from Hacker News, G2, Trustpilot, Reddit. Graded by RetentionCheck. Verbatim quotes attached so you can verify the source.
Sorted worst to best. Lower score = more cancellation signal.
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Evernote
F24/100“Bending Spoons doubled prices and slashed free tier to 50 notes. 15 years of notes, gone.”
Cursor
D42/100“Cursor cut my Pro capacity in half overnight. Their AI support invented a lockout policy that did not exist.”
HubSpot
D42/100“HubSpot seat pricing restructure 5x our bill overnight. Pay to restore features we already had.”
Notion
D44/100“Notion's USP was always simplicity. The attitude changed from aggressive simplicity to feature bloat and now AI slop.”
Figma
C48/100“Figma raised prices 33%. We moved 40 designers to Penpot in two weeks.”
Slack
C48/100“Slack raised our charges by $195k per year. Onboarded one price, rebilled at three times that.”
Monday.com
C52/100“Random price increases and a banner every team member sees daily that we are about to cancel.”
Asana
D56/100“Asana put SSO behind the most expensive tier. Compliance forced our hand.”
Zoom
C56/100“We moved to Teams. It is bundled with Office 365 we already pay for.”
Linear
B72/100“Linear is amazing for 10 engineers, brutal for 80 because it's per seat.”
Run this on your own data
Every entry above was produced by pasting public complaints into RetentionCheck. You can do the same with your own cancellation feedback. 60 seconds. Free for 3 analyses per month.
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