HubSpot
Grade DChurn Health Score: 42/100
March 2024 seats-based pricing restructure produced reported 5x-20x cost increases for some users.
“HubSpot seat pricing restructure 5x our bill overnight. Pay to restore features we already had.”
Public Signals
- ·March 2024 seats-based pricing restructure: some users saw 5x-20x cost increases
- ·Mid-year feature restrictions: users asked to pay extra to restore features
- ·Tier creep pushes core growth features into Professional/Enterprise tiers
- ·June 22, 2024 security incident (credential-stuffing against customer accounts)