Who we are

RetentionCheck is operated by BCF ECOM LLC. We provide AI-powered churn analysis tools for SaaS teams. You can reach us at hello@retentioncheck.com.

What data we collect

Account data: When you sign up, we collect your email address and password (hashed). If you sign in with Google, we receive your name and email from Google.

Feedback data: When you run an analysis, you paste or upload customer feedback. This data is sent to our AI provider (Anthropic) for analysis and stored in our database so you can access your results later.

Usage data: We use PostHog for product analytics to understand how people use RetentionCheck. This includes page views, feature usage, and performance metrics. No customer feedback content is sent to analytics.

In-app analytics and guides (signed-in users): We use Pendo to understand feature usage inside the app and to show in-app onboarding. When you are signed in and using the dashboard, Pendo receives your user ID, email, account creation date, subscription details (plan, billing status), workspace name, and product preferences. Pendo does not load on public pages, and no customer feedback content is sent to Pendo.

How we use your data

Your feedback data is used only to generate churn insights for you. We do not sell, rent, or share your data with third parties for marketing purposes. Your data is processed by Anthropic's Claude AI to generate analysis results, Anthropic does not use this data for training.

Where your data is stored

Account and analysis data is stored in Supabase (hosted on AWS). The application is deployed on Vercel. Payment processing is handled by Stripe, we never see or store your full credit card number.

Cookies

We use essential cookies for authentication (keeping you signed in). PostHog sets analytics cookies to understand product usage, and Pendo sets analytics cookies for signed-in users inside the app. You can disable analytics cookies in your browser settings.

Data deletion

You can delete individual analyses from your dashboard at any time. To delete your account and all associated data, email us at hello@retentioncheck.com.

Changes

We may update this policy as the product evolves. Significant changes will be communicated via email to registered users.

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