Stop reading cancel reasons in a spreadsheet.
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Most SaaS founders read cancel reasons in a Google Sheet and guess the top driver. RetentionCheck grades them A through F in 30 seconds and tells you the one thing to fix this week. Built for founders under $10K MRR who can't justify a retention hire.
- F
LetterboxdVerifiedFeatured
Your ad strategy has weaponized the mobile experience. 18 of 30 cancellations cite intrusive, persistent ads that follow users across the app, with customers using phrases like 'practically unusable without a pro subscription', 'pop up every five seconds that fills the entire screen', and 'one of the most obnoxious advertisement tactics I have ever observed.' The ads are broken (they don't load, they won't close, they persist after relaunch), creating a cascading failure loop. Customers are explicitly choosing the web version with adblocker enabled. This is your immediate revenue killer.
Score 28/100 · 30 responses
- D
CursorVerifiedFeatured
Cursor experienced a discrete trust event in June 2025 when a pricing restructure shifted the $20/mo Pro tier from 500 fast requests to $20-of-API-usage, dropping effective heavy-user capacity by roughly 50%. CEO apology and refunds followed. A separate AI-support hallucination incident in April 2025 fabricated a non-existent lockout policy and drove cancellations. Claude Code and Windsurf absorbed measurable migration. Score is D not F because product depth and IDE integration remain best-in-class.
Score 42/100 · 45 responses
- B
LinearVerifiedFeatured
Linear is the rare SaaS product with a loyal vocal user base and a defensible product philosophy. Churn drivers are narrow: per-seat pricing pressure at 50 plus seats, concerns about becoming Jira through enterprise feature creep, and limited customization for teams whose workflows do not fit Linear's opinions.
Score 72/100 · 30 responses
- F
CalendlyVerifiedFeatured
Pricing is the loudest signal: 6 of 15 customers called out the cost directly, with one asking 'do you think this is 80% of that value?' compared to Google Suite at $6/month. But what is making the exits painless is the zero switching cost. Customers are landing on zcal, cal.com, and neetoCal inside a single afternoon and not looking back. The free tier feature pulls ('they removed event types I had been relying on') are actively accelerating trust destruction and giving fence-sitters the push they need to leave.
Score 24/100 · 15 responses
- F
ZoomVerifiedFeatured
The licensing change that forces every user to have a paid license broke SCIM provisioning for both Okta and Entra ID, and it handed Microsoft the exact talking point needed to rip Zoom out at renewal. Three customers describe it precisely: 'the perfect cannon fodder for the teams faction to gain root' and 'broken SCIM is maddening.' This is not a perception problem, it is a product and pricing decision that is actively accelerating competitive displacement. Microsoft Teams is named explicitly by at least 7 of 15 churning customers as the destination.
Score 22/100 · 15 responses
- F
HubSpotVerifiedFeatured
Pricing is the throat you are losing customers by: 9 of 15 explicitly named surprise auto-upgrades, paywall-gated features, or bills hitting '$1,200 a month' and '$2k a month' as the final straw. The single sharpest phrase in the data is 'nickel and dimed,' and it echoes across small-team and agency accounts alike. Support is the accelerant, not the cause, but 'Kafkaesque chat purgatory' responses every 12 minutes sealed the decision for at least 4 customers who might otherwise have stayed.
Score 26/100 · 15 responses
- D
SlackVerifiedFeatured
Slack's 2025 Salesforce-driven pricing restructure broke trust with long-time customers. The Hack Club incident (charges raised by 195k per year) became a public symbol. Core product remains widely loved, but the price-trust gap is the single biggest churn driver and is widening.
Score 48/100 · 35 responses
- D
NotionVerifiedFeatured
Notion is losing long-time power users to AI feature bloat, database performance at scale, and a 2025 pricing restructure that moved Notion AI to Business-tier-only. Public commentary on Hacker News and XDA shifted meaningfully negative through 2024-2025. Users who left cite information goes to die as the common theme.
Score 44/100 · 60 responses
- F
DribbbleVerified
You've triggered a mass creator exodus by stacking three simultaneous trust demolitions: the new non-disintermediation clause in ToS feels anti-creator, the Pro price tripled from $5 to $15 per month with zero feature lift, and the feed is now 1-in-18 organic posts, forcing creators into pay-to-play. One customer nailed it: the platform is "mostly aesthetic customization for the profile," not actual reach. The cancellation UX itself is weaponized retention, a "Roach Motel" of multi-step friction. You're not losing price-sensitive users; you're losing the core creators who built your community.
Score 28/100 · 10 responses
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