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Find out why your last 10 customers churned. In 60 seconds.

Paste your Stripe cancel reasons. Get a Churn Health Score, the top 3 drivers, and the one fix that moves the needle. Built for indie SaaS founders without a CS team. $99 lifetime.

What you get that a plain AI chat does not

  • · Churn Health Grade (A-F)
  • · Severity + confidence per driver
  • · Quotes tied back to the customer
  • · Trend deltas on re-run
  • · Benchmark vs your vertical
  • · Shareable report, no prompt-engineering

Built for founders tired of guessing

IntercomStripeTypeformZendeskGoogle FormsCSV

Analyzed by Claude. Demos aren't stored.

Average SaaS leaks $3,600-$8,400/yr per 100 customers to preventable churn. See what you could recover →

Real cancel feedback we graded

No fake testimonials. Here is what real users wrote about real SaaS we graded this week. Source attribution preserved.

“Notion's USP was always simplicity. The attitude changed at some point from aggressive simplicity to feature bloat and now AI slop.”
Hacker News user lowsongNotion graded D (44/100)
“Linear is amazing for 10 engineers, brutal for 80 because it's per seat. We spend more on Linear than on our error tracking and observability stack combined.”
Public review aggregate (G2 + HN)Linear graded B (72/100)
“Slack has raised our charges by $195k per year. We onboarded for one price and got rebilled at three times that.”
Hacker News thread 45283887Slack graded C (48/100)

What you get

Every analysis, every tier

Free tier included. No credit card to start.

Churn Health Score

A letter grade and a 0 to 100 score. Benchmarked on real SaaS patterns, not vibes.

B
72/ 100

Ranked drivers

  • Pricing friction32%
  • Missing integrations21%
  • Onboarding drop-off14%
  • Support response time9%

Fix this week

Cut pricing friction at the annual plan. Critical driver, 32% of cancellations, addressable this sprint.

Trends

Pro

Churn down 27 points over 12 weeks.

Share cards

Churn Health

B

retentioncheck.com

Branded OG card on every analysis. Drop in Slack or post on X.

MCP server

$ npx @retentioncheck/mcp-server

Run inside Claude Code, Cursor, Zed. Install

Weekly teardown

Get the next SaaS Churn Index teardown free

New teardown every Monday. Unsubscribe in one click.

Built by

Brian Farello, founder of RetentionCheck

“Hi, I'm Brian. I built RetentionCheck after leading CX ops at Stereo, where I cut 2,000+ weekly tickets at the root and grew CSAT from 71 to 95.”

Brian Farello, Founder

EmailXLinkedIn

Proof in the wild

We ran RetentionCheck on public complaints about real SaaS products

Every teardown pulls public Hacker News, G2, and Reddit data, runs it through the tool, and publishes the Churn Health Score with verbatim quotes.

EvernoteFCursorDNotionDFigmaDSlackDMonday.comCZoomCAsanaCHubSpotDLinearB
See all 11 teardowns →Browse the SaaS Churn Index →

Without RetentionCheck

What you're doing today instead

  • Reading the cancel form in a spreadsheet: guessing the top driver from 60 free-text responses. The reason in the box is rarely the actual reason.
  • Hiring a $120K retention manager: waiting 3 months for a hire and hoping she finds the right cluster.
  • Asking ChatGPT: improvising a score with no rubric, no reproducibility, no sample-size weighting.
  • Doing nothing: losing the same revenue every month to a driver you cannot name.
Skip the guesswork. Get your real grade →

Frequently asked

Questions

What kind of feedback can I paste?
Anything: cancellation emails, exit survey responses, support ticket excerpts, NPS comments, CSV exports. Plain text or structured data. We handle any format.
How is this different from ChatGPT?
RetentionCheck gives you structured output: severity rankings, confidence scores, specific recommendations, and an executive summary. Plus it saves your analysis history and tracks churn trends over time. It's a purpose-built tool, not a generic chatbot.
Is my data safe?
Your feedback text is sent to Claude for analysis and is not stored after the session. Analysis results are saved to your account if you're signed in. We never share your data with third parties.
How many responses can I analyze?
Free accounts can analyze up to 500 feedback items per analysis (3 analyses per month). Pro accounts handle up to 5,000 items with unlimited analyses.
Do I need a credit card to start?
No. The free tier gives you 3 analyses per month with no signup required on the demo, and no credit card needed to create an account.
Can I share my Churn Health Score with my team or on Twitter?
Yes. Every analysis gets a public share link and a branded OG card, so you can drop it in Slack, email your cofounder, or post your Churn Health Grade with one click.

Sanity check your churn

Churn benchmarks by industry

How does your churn rate compare? Average monthly churn for common categories.

Fintech SaaS2.1% monthlyProject Management Tools3.2% monthlyCRM Software2.6% monthlyEmail Marketing Platforms3.8% monthlyEducation7.4% monthlyHealth & Wellness9.2% monthlyHealth & Wellness8.1% monthlyFood & Grocery10.8% monthly
See all 100+ industries →