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Dashboards tell you churn went up.
They don't tell you what to ship on Monday.

Paste your cancel reasons. Get the top driver + one fix to ship this week. Plus a Churn Health Score.

What you get that a plain AI chat does not

  • · Churn Health Grade (A-F)
  • · Severity + confidence per driver
  • · Quotes tied back to the customer
  • · Trend deltas on re-run
  • · Benchmark vs your vertical
  • · Shareable report, no prompt-engineering

Free for the first 3 analyses. $99/mo unlimited.

Join SaaS founders cutting churn with this (651+ analyses run)

Imports from:IntercomStripeTypeformZendeskGoogle FormsCSV
Works inside:Claude CodeCursorZedClaude DesktopMCP

Built for Stripe SaaS at $5-50K MRR. Not an enterprise retention suite, not a dashboard. Analyzed by Claude. Demos aren't stored.

Notion · live grade · 30 secondsRetentionCheck

D

44/100·Churn Health·Bottom 6 of 10 SaaS we graded

Top 3 retention killers (each high severity, -12 pts)

  1. 1.Feature bloat and AI slop pressure88% conf.
  2. 2.Performance degradation at scale85% conf.
  3. 3.May 2025 pricing restructure82% conf.

What the market said

“Notion is having a mid-life crisis.”Hacker News · 60+ public complaints
Run yours Share this grade

Weekly teardown

Get the next SaaS Churn Index teardown free

New teardown every Monday. Unsubscribe in one click.

Proof in the wild

We ran RetentionCheck on public complaints about real SaaS products

Every teardown pulls public Hacker News, G2, and Reddit data, runs it through the tool, and publishes the ranked drivers with verbatim quotes. Plus a Churn Health Score.

EvernoteFCursorDNotionDFigmaDSlackDMonday.comCZoomCAsanaCHubSpotDLinearB
See all 11 teardowns →Browse the SaaS Churn Index →

What you walk away with

A grade, a fix, a number that moves.

Free for the first 3 analyses. No card.

Your churn, on one screen

You will see a letter grade and a 0 to 100 score the moment you paste. Benchmarked against real SaaS, screenshot-ready for your cofounder.

B
72/ 100

Why they actually leave, ranked

  • Pricing friction32%
  • Missing integrations21%
  • Onboarding drop-off14%
  • Support response time9%

The one fix to ship Monday

You will know exactly which driver is highest-leverage this sprint - ranked by severity and quote density - so you stop debating in standup.

Proof your fix worked

Pro

You will watch your Churn Health Score climb week over week as fixes ship. 27 points in 12 weeks is normal.

Receipts your cofounder will read

Churn Health

B

retentioncheck.com

You get a branded share card on every analysis - drop in Slack, post on X, end the “is churn actually bad?” debate.

Ask in your IDE

$ npx @retentioncheck/mcp-server

You will pull live cancellations from Stripe and grade them without leaving Claude Code, Cursor, or Zed. Install

Built by

Brian Farello, founder of RetentionCheck

“Hi, I'm Brian. I built RetentionCheck after leading CX ops at Stereo, where I cut 2,000+ weekly tickets at the root and grew CSAT from 71 to 95.”

Brian Farello, Founder

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Sanity check your churn

Churn benchmarks by industry

How does your churn rate compare? Average monthly churn for common categories.

Fintech SaaS2.1% monthlyProject Management Tools3.2% monthlyCRM Software2.6% monthlyEmail Marketing Platforms3.8% monthlyEducation7.4% monthlyFitness9.2% monthlyHealth & Wellness8.1% monthlyFood & Grocery10.8% monthly
See all 100+ industries →

Frequently asked

Questions

How is this different from ChatGPT?
RetentionCheck gives you structured output: severity rankings, confidence scores, specific recommendations, and an executive summary. Plus it saves your analysis history and tracks churn trends over time. It's a purpose-built tool, not a generic chatbot.
Is my data safe?
Your feedback text is sent to Claude for analysis and is not stored after the session. Analysis results are saved to your account if you're signed in. We never share your data with third parties.
Do I need a credit card to start?
No. The free tier gives you 3 analyses per month with no signup required on the demo, and no credit card needed to create an account.