For Stripe founders at $5-50K MRR
Dashboards tell you churn went up. They don't tell you what to ship Monday.
Paste your cancel reasons. Get one fix to ship this week, plus a Churn Health Score.
Churn Report Card · Slack- Surprise rebilling at 3xCritical
- Opaque per-seat scalingHigh
- Data held hostage in a disputeHigh
Ship this week
Show the new bill before it lands, and grandfather accounts through the term they signed up for.
Try it now · No signup
See your grade in 30 seconds.
Your grade appears here.
How it works
From cancel reasons to Monday's fix.
Connect Stripe or paste
Connect your Stripe account in one click, or paste your cancellation feedback as plain text.
We diagnose the drivers
Get an A-F Churn Health Score plus the trust events breaking your retention, ranked by frequency.
Ship Monday's fix with confidence
One specific recommendation per analysis. Track your score weekly as you ship fixes.
Public SaaS churn index
I graded 11 SaaS you use every day.
The diagnostic framework
Four ways customers break trust.
Broken Promise
Customers expected one thing, got another.
“Figma raised prices 33%. We moved 40 designers to Penpot in two weeks.” · Figma
Broken Competence
The product didn't do what it said it would.
“Serious deliverability issues. Our readers were no longer getting our emails.” · Beehiiv
Broken Reliability
Outages, bugs, or inconsistent quality.
“Cursor cut my Pro capacity in half overnight.” · Cursor
Broken Attention
The customer felt unseen by support or the team.
“A banner every team member sees daily that we are about to cancel.” · Monday.com
Hi, I'm Brian Farello.
I spent 7 years running CX ops at Disney, FanDuel, and Stereo. At Stereo I cut 2,000+ weekly support tickets at the root and grew CSAT from 71 to 95.
I built RetentionCheck because every founder I talked to had a Notion doc of cancel reasons they never opened. Now they open it in 30 seconds.
Building this in public.
Pricing
Built for solo founders who ship.
Founder
$99/month
- 100 analyses per month
- Stripe one-click pull
- Trends + weekly digest
- PDF + share links
- Email support
Need more? See Pro plan →
Questions
The things founders ask.
How is this different from ChatGPT?
RetentionCheck gives you structured output: severity rankings, confidence scores, specific recommendations, and an executive summary. Plus it saves your analysis history and tracks churn trends over time. It's a purpose-built tool, not a generic chatbot.
Is my data safe?
Your feedback text is sent to Claude for analysis and is not stored after the session. Analysis results are saved to your account if you're signed in. We never share your data with third parties.
Do I need a credit card?
No. The free tier gives you 3 analyses per month with no signup required on the demo, and no credit card needed to create an account.
Why $99, not $9?
$9/mo tools attract $9/mo customers: high churn, low trust, no signal. RetentionCheck is priced for founders serious enough about retention to commit. The Churn Health Score, verbatim quotes, Investigate dashboard, and Stripe Connect pull replace the diagnostic work of a retention hire. If $99/mo feels like too much to learn why customers leave, the answer probably is not pricing.
Can I cancel anytime?
Yes. Cancel any time from your billing portal. You keep access through the end of the period you paid for. No dunning emails, no winback gauntlet.
What kinds of feedback can I analyze?
Any cancellation or churn feedback, survey responses, support tickets, app store reviews, or free-text feedback. Paste it directly, upload a CSV, or connect Stripe and we pull cancellation reasons automatically.
Stop guessing why customers cancel.
Paste your feedback. Get a grade. Ship the fix.