Find the churn that's actually killing your MRR.
Paste your cancellations. Get a Churn Health Score (A to F), the trust events breaking your retention, and one fix to ship Monday.
Real grades on public SaaS, from Linear's B to Evernote's F. See the live board to the right.
Your turn
Now do it with your own cancellations.
No signup, no card. Your real Churn Health Score in about 60 seconds.
Try it now
No signupNot linked to any account. Anonymous demo, hashed IP only.
The math
Churn doesn't just leak revenue. It caps it.
Every point of monthly churn sets a hard ceiling on your MRR. The faster you find the cause, the higher the ceiling moves. The question is not how much you are losing, it is why.
20 months
to churn through your entire customer base at 5% monthly churn. You are not growing, you are refilling a bucket.
20x
your monthly new MRR is the ceiling. New revenue divided by your churn rate sets the plateau where what you add equals what you lose, no matter how hard you sell.
+40%
higher ceiling from cutting churn just two points, 7% to 5%. The smallest churn numbers move your cap the most, which is why the cause is worth finding.
The diagnostic framework
Four ways customers break trust.
Every analysis tags your cancellations against these four, so the fix targets the trust break, not the symptom.
Broken Promise
Customers expected one thing, got another.
“Figma raised prices 33%. We moved 40 designers to Penpot in two weeks.” · Figma
Broken Competence
The product didn't do what it said it would.
“Serious deliverability issues. Our readers were no longer getting our emails.” · Beehiiv
Broken Reliability
Outages, bugs, or inconsistent quality.
“Cursor cut my Pro capacity in half overnight.” · Cursor
Broken Attention
The customer felt unseen by support or the team.
“A banner every team member sees daily that we are about to cancel.” · Monday.com
How it works
From cancel reasons to Monday's fix.
ChatGPT gives you a paragraph. RetentionCheck gives you a scored, severity-ranked diagnosis backed by your customers' own words, tracked week over week.
Connect Stripe or paste
Connect your Stripe account in one click, or paste your cancellation feedback as plain text.
We diagnose the drivers
Get an A-F Churn Health Score plus the trust events breaking your retention, ranked by frequency.
Ship Monday's fix
One specific recommendation per analysis. Track your score weekly as you ship fixes.
What good looks like
Churn is a number you can bend down.
Find the trust events breaking retention, ship the fix, watch the rate fall. The Stripe metric every founder already reads, moving the right direction.
Monthly churn rate
From the founder
Every founder I talked to had a Notion doc of cancel reasons they never opened.
Brian Farello
Founder, RetentionCheck
I spent 7 years running CX ops at Disney, FanDuel, and Stereo. At Stereo I cut 2,000+ weekly support tickets at the root and grew CSAT from 71 to 95.
I built RetentionCheck because of that unopened Notion doc. Now founders open it in 60 seconds, and act on it.
Pricing
Your customers told you why they left.
Start free to see the score. Upgrade when you want the fixes done for you.
Free grade
$0to try
See how bad your churn actually is. Paste cancellations or connect Stripe, get your A-F grade in 60 seconds.
- 3 analyses per month
- A-F grade + drivers
- CSV export
Done for you
Churn Audit$499once
Done for you in 48 hours: the full diagnosis plus the win-back emails, written and ready to send.
A retention consultant charges 5x more and takes weeks.
- Every driver ranked, your customers' words as evidence
- Churn Health Grade with a 0-100 score
- Win-back emails written, ready to send
- Free re-grade in 30 days
Full refund if we miss your top churn driver.
Then $99/mo to keep the score live, or $249/mo for multiple products.
Questions
The things founders ask.
Will this work for my SaaS?
Yes. RetentionCheck works for any subscription SaaS, B2B or B2C, seat-based or usage-based. Paste your cancellation feedback as plain text, upload a CSV, or connect Stripe to pull cancellation reasons automatically. It works whether you have five cancellations or five thousand: more data sharpens the confidence scores, but even a handful surfaces your top churn drivers.
What kinds of feedback can I analyze?
Any cancellation or churn feedback, survey responses, support tickets, app store reviews, or free-text feedback. Paste it directly, upload a CSV, or connect Stripe and we pull cancellation reasons automatically.
Do I need a credit card?
No. The free tier gives you 3 analyses per month with no signup required on the demo, and no credit card needed to create an account.
How is this different from ChatGPT?
RetentionCheck gives you structured output: severity rankings, confidence scores, specific recommendations, and an executive summary. Plus it saves your analysis history and tracks churn trends over time. It's a purpose-built tool, not a generic chatbot.
Is my data safe?
Your feedback text is sent to Claude for analysis and stored to generate your report and shareable grade. Anonymous demos aren't linked to any account (we keep only a hashed IP); signed-in analyses are saved to your account. We never share your data with third parties.
Why $99, not $9?
$9/mo tools attract $9/mo customers: high churn, low trust, no signal. RetentionCheck is priced for founders serious enough about retention to commit. The Churn Health Score, verbatim quotes, and Stripe Connect pull replace the diagnostic work of a retention hire.
Can I cancel anytime?
Yes. Cancel any time from your billing portal. You keep access through the end of the period you paid for. No dunning emails, no winback gauntlet.
You already paid for these cancellations. Read them.
Paste your feedback. Get a grade. Ship the fix.