For Stripe founders at $5-50K MRR
Dashboards tell you churn went up. They don't tell you what to ship Monday.
One paste. One score. One fix to ship this week.
12 public SaaS graded · Slack got a D
Want it done for you? The $499 Churn Audit: diagnosis + win-back emails in 48 hours
Try it now · No signup
Public SaaS churn index
I graded 12 SaaS you use every day.
LinearThe rare SaaS outlier. Churned by users who outgrew it, not users who disliked it. Expanded free tier to unlimited team members in 2026.
See teardown →
Monday.comRandom price increases, block-based seat pricing, and a daily cancellation-warning banner that every team member sees.
See teardown →
FigmaMarch 2025 pricing +33% triggered the Penpot exodus. HN thread hit 632 points. Core product still best-in-class.
See teardown →
NotionInvestor pressure to AI-feature bloat to abandonment of the original audience. Hacker News calls it Notion's mid-life crisis.
See teardown →
AsanaSSO gated behind the most expensive tier. Tier creep for existing enterprise customers.
See teardown →
Cursor$9B AI-coding tool. June 2025 pricing restructure cut Pro capacity ~50%. AI support hallucinated a lockout policy that drove cancellations.
See teardown →
EvernoteBending Spoons acquired, laid off 250 employees, doubled prices, slashed free tier to 50 notes. Exodus documented publicly.
See teardown →
SlackThe $27B company that threatened to delete 11 years of a teen non-profit's message history over a pricing dispute.
See teardown →
CalendlyPricing trust gap + free-tier nerf + commodity encroachment from Google Workspace + Microsoft Bookings. Switching cost is theoretical when users feel misled.
See teardown →
ZoomApril 2025 remote-control exploit. 2026 CVE 9.9 in Zoom Node MMR. Teams bundled free with Office 365 erodes mid-market.
See teardown →
HubSpotMarch 2024 seats-based pricing restructure produced reported 5x-20x cost increases for some users.
See teardown →
BeehiivPitch is 0% take-rate. Real take-rate is paid in shared-IP reputation, ban-without-appeal risk, and a Stripe link that quietly breaks when you refund a customer.
See teardown →
How it works
From cancel reasons to Monday's fix.
Connect Stripe or paste
Connect your Stripe account in one click, or paste your cancellation feedback as plain text.
We diagnose the drivers
Get an A-F Churn Health Score plus the trust events breaking your retention, ranked by frequency.
Ship Monday's fix
One specific recommendation per analysis. Track your score weekly as you ship fixes.
The diagnostic framework
Four ways customers break trust.
Every analysis tags your cancellations against these four, so the fix targets the trust break, not the symptom.
Broken Promise
Customers expected one thing, got another.
“Figma raised prices 33%. We moved 40 designers to Penpot in two weeks.” · Figma
Broken Competence
The product didn't do what it said it would.
“Serious deliverability issues. Our readers were no longer getting our emails.” · Beehiiv
Broken Reliability
Outages, bugs, or inconsistent quality.
“Cursor cut my Pro capacity in half overnight.” · Cursor
Broken Attention
The customer felt unseen by support or the team.
“A banner every team member sees daily that we are about to cancel.” · Monday.com
Hi, I'm Brian Farello.
I spent 7 years running CX ops at Disney, FanDuel, and Stereo. At Stereo I cut 2,000+ weekly support tickets at the root and grew CSAT from 71 to 95.
I built RetentionCheck because every founder I talked to had a Notion doc of cancel reasons they never opened. Now they open it in 30 seconds.
Building this in public.
Pricing
Your customers told you why they left.
Free grade
$0/forever
See how bad your churn actually is. Paste cancellations or connect Stripe, get your A-F grade in 60 seconds.
- 3 analyses per month
- A-F grade + drivers
- CSV export
Churn Audit
$499once
Done for you in 48 hours: the full diagnosis plus the win-back emails, written and ready to send.
A retention consultant charges 5x more and takes weeks.
- Every driver ranked, your customers' words as evidence
- Grade benchmarked against your vertical
- Win-back emails written, ready to send
- Free re-grade in 30 days
- Full refund if we miss your top driver
Monitoring after your audit: Founder, $950/yr · Multiple products? Pro, $249/mo
Questions
The things founders ask.
How is this different from ChatGPT?
RetentionCheck gives you structured output: severity rankings, confidence scores, specific recommendations, and an executive summary. Plus it saves your analysis history and tracks churn trends over time. It's a purpose-built tool, not a generic chatbot.
Is my data safe?
Your feedback text is sent to Claude for analysis and stored to generate your report and shareable grade. Anonymous demos aren't linked to any account (we keep only a hashed IP); signed-in analyses are saved to your account. We never share your data with third parties.
Do I need a credit card?
No. The free tier gives you 3 analyses per month with no signup required on the demo, and no credit card needed to create an account.
Why $99, not $9?
$9/mo tools attract $9/mo customers: high churn, low trust, no signal. RetentionCheck is priced for founders serious enough about retention to commit. The Churn Health Score, verbatim quotes, Investigate dashboard, and Stripe Connect pull replace the diagnostic work of a retention hire.
Can I cancel anytime?
Yes. Cancel any time from your billing portal. You keep access through the end of the period you paid for. No dunning emails, no winback gauntlet.
What kinds of feedback can I analyze?
Any cancellation or churn feedback, survey responses, support tickets, app store reviews, or free-text feedback. Paste it directly, upload a CSV, or connect Stripe and we pull cancellation reasons automatically.
Stop guessing why customers cancel.
Paste your feedback. Get a grade. Ship the fix.