SaaS Churn Teardowns
I pull public churn complaints (Hacker News, G2, Trustpilot, Reddit), run them through RetentionCheck, and publish the Churn Health Score with verbatim quotes and source links. Every teardown is reproducible.
Sorted worst to best. See the ranked Churn Index.
Evernote
Grade F24/100Bending Spoons acquired, laid off 250 employees, doubled prices, slashed free tier to 50 notes. Exodus documented publicly.
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Calendly
Grade F24/100Pricing trust gap + free-tier nerf + commodity encroachment from Google Workspace + Microsoft Bookings. Switching cost is theoretical when users feel misled.
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Beehiiv
Grade D38/100Pitch is 0% take-rate. Real take-rate is paid in shared-IP reputation, ban-without-appeal risk, and a Stripe link that quietly breaks when you refund a customer.
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Cursor
Grade D42/100$9B AI-coding tool. June 2025 pricing restructure cut Pro capacity ~50%. AI support hallucinated a lockout policy that drove cancellations.
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HubSpot
Grade D42/100March 2024 seats-based pricing restructure produced reported 5x-20x cost increases for some users.
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Notion
Grade D44/100Investor pressure to AI-feature bloat to abandonment of the original audience. Hacker News calls it Notion's mid-life crisis.
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Figma
Grade D48/100March 2025 pricing +33% triggered the Penpot exodus. HN thread hit 632 points. Core product still best-in-class.
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Slack
Grade D48/100The $27B company that threatened to delete 11 years of a teen non-profit's message history over a pricing dispute.
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Monday.com
Grade C52/100Random price increases, block-based seat pricing, and a daily cancellation-warning banner that every team member sees.
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Asana
Grade C56/100SSO gated behind the most expensive tier. Tier creep for existing enterprise customers.
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Zoom
Grade C56/100April 2025 remote-control exploit. 2026 CVE 9.9 in Zoom Node MMR. Teams bundled free with Office 365 erodes mid-market.
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Linear
Grade B72/100The rare SaaS outlier. Churned by users who outgrew it, not users who disliked it. Expanded free tier to unlimited team members in 2026.
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Every teardown here was produced by pasting public complaints into RetentionCheck. You can do the same with your own cancellation feedback in 30 seconds. Free for 3 analyses per month.
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