Slack
Grade DChurn Health Score: 48/100
The $27B company that threatened to delete 11 years of a teen non-profit's message history over a pricing dispute.
“Slack raised our charges by $195k per year. Onboarded one price, rebilled at three times that.”
Public Signals
- ·Aug 2025 killed $10 AI add-on, forced migration to Business+ at $15/user
- ·Sept 2025 Hack Club 40x pricing incident (reversed after backlash)
- ·Business+ price $12.50 to $15/user, new Enterprise+ tier introduced
- ·Forced Agentforce bundling surfaces AI in workflows users didn't opt into
- ·SSO gated behind Business+ or higher (industry SSO-tax list)