Free SaaS churn email analyzer
Cancellation Email Teardown
Paste any cancellation email. Get severity, the trust event, primary driver, recoverability score, and a suggested reply in 10 seconds.
Paste a cancellation email or quote
What this tool surfaces
- Severity: how dangerous this cancellation pattern is if representative of your wider base
- Trust event: the specific moment the customer decided to leave
- Primary driver: the real reason behind the polite reason
- Recoverability score: how saveable this cancellation actually is
- Suggested reply: a non-defensive 3-4 sentence response that asks one question
How to use it
- Paste a single cancellation email or support ticket
- Click teardown
- Read the trust event and recovery play
- Copy the suggested reply, edit, send
When you have more than one
Once you have 5+ cancellation reasons, paste them into RetentionCheck for an A-F Churn Health Grade and the top drivers ranked by severity.
Related
- Exit Survey Question Generator : generate a 6-question cancellation survey for your SaaS in 30s.
- Revenue Recovery Calculator : calculate what a 1-2 point churn drop is worth.
- Cancellation Email Examples : real cancellation emails with teardown patterns and replies.
- Submit your Churn Grade : get a public A-F grade for your SaaS plus a backlink.
Get the full picture
One email tells you the trust event. Five emails tell you what's broken. Paste your last 5+ cancellations into RetentionCheck for an A-F Churn Health Grade. No signup.
Used by founders to analyze real cancellation feedback