Cursor
Grade DChurn Health Score: 42/100
$9B AI-coding tool. June 2025 pricing restructure cut Pro capacity ~50%. AI support hallucinated a lockout policy that drove cancellations.
“Cursor cut my Pro capacity in half overnight. Their AI support invented a lockout policy that did not exist.”
Public Signals
- ·June 2025 pricing restructure reduced Pro plan effective capacity ~50%
- ·CEO publicly apologized and issued refunds per TechCrunch July 2025
- ·AI support hallucinated a lockout policy and drove user cancellations
- ·Opaque credit counter described as 'anxiety-inducing' across Reddit