Comparison
RetentionCheck vs Gainsight
They sell to enterprise. We ship to founders before the sales call.
Gainsight is priced and scoped for enterprise CS teams; RetentionCheck is the indie founder alternative. The sales-call filter alone disqualifies most $5K-$50K MRR SaaS that need exactly the diagnostic output Gainsight charges $50K/yr to produce.
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Try free| RetentionCheck | Gainsight | |
|---|---|---|
| What it does | Analyzes churn reasons | Customer success platform |
| Time to first insight | 30 seconds | 8-12 week implementation |
| Sales call required | ||
| Self-serve signup | ||
| Annual contract | ||
| Health scores per account | Aggregate driver patterns | Per-account |
| Playbooks + CTAs | Priority action per analysis | |
| Built for solo founders | ||
| Price | Free / $99/mo / $249/mo | $50K-200K+/yr |
| Works without CRM integration |
What Gainsight does
Gainsight is the canonical customer success platform for mid-market and enterprise SaaS. It ingests product usage, billing, support, NPS, and CRM data, computes per-account health scores, fires automation rules (CTAs, playbooks, journey orchestration), and gives CS managers a dashboard to triage their book of business. The buyer is typically a VP of Customer Success at a 100+ person SaaS with a dedicated CS team. Pricing is sales-led with annual contracts that typically start in the $50K-$100K range and run higher with seats and modules.
What RetentionCheck does differently
RetentionCheck is the diagnostic tool for solo SaaS founders who do not have a CS team. You paste cancellation feedback (exit surveys, Stripe cancellation reasons, support tickets, Trustpilot reviews), and get a Churn Health Score, ranked drivers with severity, verbatim quotes, and one priority action to ship this week. No CRM integration, no playbook authoring, no health-score configuration. Free for 3 analyses per month, $99/mo for unlimited up to 100 analyses.
When to use Gainsight
Use Gainsight when you have a CS team of 3+, a defined book of business, and a CRM-backed account model where per-account health scores drive renewal motions. The 8-12 week implementation is justified at that scale because the alternative is spreadsheets that no longer fit. Below that threshold, the procurement, the implementation, and the seat licensing math do not work.
When to use RetentionCheck
Use RetentionCheck when you are the founder, the CS person, and the support inbox owner. When you have feedback sitting in a Notion doc or a Stripe cancellation reasons export that nobody has opened. When you need to know what is driving cancellations this month, not configure a six-month health-score rollout. When the answer to "how big is your team" is one.
The verdict
Different categories of tools for different stages of a SaaS business. Gainsight is the platform for the CS function once it exists; RetentionCheck is the diagnostic loop for founders before the CS function exists. Most indie SaaS founders never need Gainsight, and Gainsight is rarely the right fit until 100+ employees. The overlap is small: both surface churn drivers, but the rest of each product is built for a different operator.
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