Comparison
RetentionCheck vs Churnkey Feedback AI
The Feedback AI feature inside Churnkey lives in their $825/mo Intelligence tier and only works after you've installed their cancel flow. RetentionCheck does the same thing for $99 lifetime on text you already have.
Churnkey's Feedback AI is real and it works. It just costs $825 a month and only runs on cancellations that pass through a cancel flow you have to build first. If you have an exit survey, a Notion doc full of cancellation emails, or a support inbox, that data is invisible to Churnkey until you wire it through their cancel button.
Get your A-F Churn Health Grade in 30 seconds
Paste cancellation feedback. No signup. No demo call.
Try free| RetentionCheck | Churnkey Feedback AI | |
|---|---|---|
| Pricing | $99 lifetime | $825/mo (Intelligence tier) |
| Annual cost | $99 once | $9,900/yr |
| What it analyzes | Any text you paste | Cancel-flow responses only |
| Works on existing exit-survey data | ||
| Works on support tickets and emails | ||
| Cancel-flow install required first | ||
| Billing integration required | ||
| Severity scoring | yes (critical to low) | |
| Confidence scores per insight | ||
| Churn Health Grade A to F | ||
| MRR-linked ranking | ||
| Time to first insight | 30 seconds | 4 to 6 weeks of integration |
| Sales call required |
What Churnkey Feedback AI does
Churnkey Feedback AI is the AI-categorization layer inside Churnkey's Intelligence tier. It clusters cancellation reasons that customers select inside Churnkey's cancel flow, ranks themes by MRR impact, and surfaces patterns to the retention team. The feature is real and the MRR-linked ranking is genuinely useful at scale. It is also gated behind a $825/mo subscription, a billing integration, and a cancel flow you have to design and ship before Churnkey has any data to analyze.
What RetentionCheck does differently
RetentionCheck reads cancellation feedback as raw text. Exit-survey responses pasted from a CSV, the cancellation emails sitting in your support inbox, comments on the cancel page, a Notion doc you've been adding to all year. In 30 seconds you get a Churn Health Grade A to F, the top 5 to 8 drivers ranked by severity with confidence scores, direct customer quotes backing each driver, and a one-line priority action. No cancel flow required. No billing integration. $99 once.
When to use Churnkey Feedback AI
Use Churnkey Feedback AI when you already have Churnkey's cancel flow live, you're at $50K+ MRR with 100+ cancellations per month, you have a retention team that operates the platform, and the MRR-linked ranking justifies the $9,900 annual line item alongside the rest of the Churnkey suite.
When to use RetentionCheck
Use RetentionCheck when you have cancellation feedback today (in any format) and you can't articulate why customers leave because nobody on your team has had time to read it cover to cover. The bottleneck is reading the feedback, not deflecting cancellations. We close that gap first, no integration, no contract.
The verdict
Churnkey Feedback AI is the right tool for retention teams running mature cancel-flow programs at scale. It is the wrong tool for solo founders trying to figure out why customers are leaving in the first place. The $825/mo price point and the cancel-flow prerequisite make it unreachable for the stage where most indie SaaS founders need this analysis the most. RetentionCheck is built for that gap. Start at /try, paste your feedback, get a Churn Health Grade in 30 seconds.
Get your Churn Health Grade in 30 seconds
Paste cancellation feedback. Get an A-F grade and the top churn drivers ranked by severity. Free. No signup.
Get my A-F churn grade