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B2B SaaS, mid-market tool Consumer subscription app DTC subscription box Dev tool / API platform

29 cancellation responses from a developer tool ($20/dev/mo)

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$1500/mo for 10 devs is insane, we're not series B yet
just using Prometheus + Grafana now, self-hosted, works fine
the SDK has had the same memory leak since v2.1 and you havent fixed it. our node process OOMs every 18 hours in prod. filed a ticket in January, radio silence
switched to Sentry for error tracking, your error grouping is genuinely bad
rate limits are absurd. we hit the free tier ceiling on day 3 and your "starter" plan jumps to $89/mo. no middle ground
docs
acquired by Datadog means we're migrating everything to DD over the next quarter, sorry
the python SDK breaks on every minor release. I've pinned it to 3.4.2 for 8 months because every upgrade breaks something
too expensive at scale. we have 40 engineers. that works out to $12k/mo just for observability. we can hire a junior SRE for that
honestly your docs are a ghost town. the "quickstart" references endpoints that dont exist anymore and the community forum has unanswered questions from 2024
switching to self hosted. the cloud version is convenient but the cost at our scale makes zero sense
the dashboard is SO slow. I click on a trace and wait 8-11 seconds for it to load. every time
bugs
moved to Grafana Cloud, honestly similar features and way cheaper for our volume
your terraform provider is broken half the time. weve had to manually apply resources through the UI because the provider cant handle our config
got acquihired, shutting down the product
integration with our CI/CD broke after your March API deprecation and the migration guide was 2 paragraphs. took us 3 days to figure out
pricing at scale is wild. we 3x our traffic and you 3x our bill. linear pricing for a SaaS tool doesnt scale
the free tier used to be generous, now it barely covers a hobby project. felt like a bait and switch
support takes DAYS to respond on the paid plan. whats the point of paying if I wait 4 business days for a response to a P2
PagerDuty integration silently stopped working and we missed 2 real incidents. you didnt even post a status update. trust is gone
moved to an open source alt, the setup was a pain but its free and we own our data
webhooks just randomly stop firing for like 20 min chunks, cant find any pattern, support told us to "check our endpoint" like we havent already
the UI redesign made everything take 2x more clicks. I had muscle memory for the old nav and now im lost every time
Honeycomb is just better for our usecase, their query experience is night and day
billing got jacked up, we set a spend cap and still got a $3400 overage bill. had to fight for 5 weeks to get it reversed
the Kubernetes operator has had a CVE open for 6 months with no patch. our security team flagged it and we had to rip it out
I left the company, new team uses AWS CloudWatch so they dont need this anymore
SOC 2 report is 18 months old and you keep saying "renewing soon". enterprise buyer at our company blocked the upgrade because of it