Free cancellation flow audit
Cancellation Flow Grader
Paste the cancellation email your product sends, or describe what happens when a customer clicks cancel. Get an A-F grade and the dark patterns quietly costing you saves.
What it checks
- Forces a call or email to cancel instead of a self-serve button
- Buried exit or confirm-shaming friction
- Guilt-trip or shame language
- No save offer (pause, discount, downgrade) at the cancel moment
- No capture of why the customer is leaving
- No win-back path and no acknowledgment of the relationship
How to use it
- Paste your cancellation email or describe the flow
- Get your A-F grade and the flagged patterns
- Fix the top issue, share the grade, re-run
Go deeper
The grade scores the email. To see what is actually driving cancellations, paste your last 5+ cancellation reasons into RetentionCheck for an A-F Churn Health Grade and the top drivers ranked by severity.
Related
- Cancellation Email Teardown : analyze a churned customer's email for severity and the trust event.
- Exit Survey Question Generator : generate a 6-question cancellation survey in 30s.
- Cancellation Email Examples : real cancellation emails with teardown patterns.
Get the full picture
A clean cancel flow saves the ones on the fence. But the customers already gone tell you what's actually broken. Paste your last 5+ cancellations into RetentionCheck for an A-F Churn Health Grade. No signup.
Used by founders to analyze real cancellation feedback