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HubSpot vs Salesforce

Head-to-head Churn Health Score from public retention signals. Higher score = healthier.

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CRM

HubSpot

Estimate
42
/ 100
D
Full teardown
CRM

Salesforce

Estimate
28
/ 100
F

Verdict

HubSpot has a higher Churn Health Score (42) than Salesforce (28), a difference of 14 points. HubSpot has a modest public-signal edge, but both are within the same overall tier.

Public-signal estimate from G2, Hacker News, Reddit, layoffs.fyi, and pricing changes. Not a churn rate. Methodology.

HubSpot signals

  • March 2024 seats-based pricing restructure: some users saw 5x-20x cost increases
  • Mid-year feature restrictions: users asked to pay extra to restore features
  • Tier creep pushes core growth features into Professional/Enterprise tiers
  • June 22, 2024 security incident (credential-stuffing against customer accounts)

Salesforce signals

  • Complexity creep and enterprise fatigue cited by mid-market users
  • Aggressive AE outreach from multiple reps creates churn risk
  • Pricing opacity requires sales negotiation for any deal over base tier

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Salesforce scored 28. Where would you rank?

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