Cybersecurity SaaS vs Healthcare SaaS Churn Rate
Side-by-side benchmark comparison, updated March 2026.
Cybersecurity SaaS has a lower monthly churn rate (1.2%) than Healthcare SaaS (1.4%), a difference of 0.2 percentage points. Cybersecurity SaaS median ARPU is $380 versus $320 for Healthcare SaaS.
Head-to-head benchmarks
| Metric | Cybersecurity SaaS | Healthcare SaaS |
|---|---|---|
| Monthly churn | 1.2% | 1.4% |
| Annual churn | 13.6% | 15.9% |
| Median ARPU | $380 | $320 |
| Typical customer base | 100-3,000 | 100-2,000 |
Top cybersecurity saas churn drivers
- Consolidation into SIEM or extended detection platform27%
- Failed to detect a real incident, eroding trust24%
- Compliance audit required a different certified solution21%
- Too complex for internal security team to operate16%
Top healthcare saas churn drivers
- EHR or practice management system switch forced migration31%
- HIPAA compliance concerns or audit failure24%
- Budget cuts in hospital or clinic IT19%
- Product lacking clinical workflow integrations14%
Why cybersecurity saas retains better than healthcare saas
The 0.2-point gap between Cybersecurity SaaS and Healthcare SaaS reflects differences in switching cost, value density, and purchase motivation. Cybersecurity SaaS customers face higher integration and data-migration friction, which extends tenure. Healthcare SaaS tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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