HR Tech vs InsurTech Churn Rate
Side-by-side benchmark comparison, updated March 2026.
InsurTech has a lower monthly churn rate (1.5%) than HR Tech (1.8%), a difference of 0.3 percentage points. InsurTech median ARPU is $290 versus $210 for HR Tech.
Head-to-head benchmarks
| Metric | HR Tech | InsurTech |
|---|---|---|
| Monthly churn | 1.8% | 1.5% |
| Annual churn | 19.9% | 16.9% |
| Median ARPU | $210 | $290 |
| Typical customer base | 200-5,000 | 50-1,500 |
Top hr tech churn drivers
- HRIS platform consolidation eliminated standalone tools30%
- Headcount reduction reduced per-seat billing value25%
- Implementation failure or low adoption by HR team20%
- Competitor offered native integration with existing HRIS15%
Top insurtech churn drivers
- Carrier or MGU replaced third-party tool with proprietary system30%
- Regulatory compliance gap identified during state filing25%
- Product lacked actuarial or underwriting model depth required22%
- Poor integration with policy administration system15%
Why insurtech retains better than hr tech
The 0.3-point gap between InsurTech and HR Tech reflects differences in switching cost, value density, and purchase motivation. InsurTech customers face higher integration and data-migration friction, which extends tenure. HR Tech tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
Want to see how your own churn stacks up against these benchmarks?
Paste cancellation feedback and get your Churn Health Grade in 30 seconds. No signup required.