DevOps / Infrastructure SaaS vs InsurTech Churn Rate
Side-by-side benchmark comparison, updated April 2026.
InsurTech has a lower monthly churn rate (1.5%) than DevOps / Infrastructure SaaS (2.2%), a difference of 0.7 percentage points. InsurTech median ARPU is $290 versus $280 for DevOps / Infrastructure SaaS.
Head-to-head benchmarks
| Metric | DevOps / Infrastructure SaaS | InsurTech |
|---|---|---|
| Monthly churn | 2.2% | 1.5% |
| Annual churn | 23.5% | 16.9% |
| Median ARPU | $280 | $290 |
| Typical customer base | 500-15,000 | 50-1,500 |
Top devops / infrastructure saas churn drivers
- Cloud provider launched native equivalent feature30%
- Engineering team built internal tooling to replace vendor24%
- Budget consolidation during hiring freeze or downturn20%
- Competitor offered better integration with existing CI/CD pipeline15%
Top insurtech churn drivers
- Carrier or MGU replaced third-party tool with proprietary system30%
- Regulatory compliance gap identified during state filing25%
- Product lacked actuarial or underwriting model depth required22%
- Poor integration with policy administration system15%
Why insurtech retains better than devops / infrastructure saas
The 0.7-point gap between InsurTech and DevOps / Infrastructure SaaS reflects differences in switching cost, value density, and purchase motivation. InsurTech customers face higher integration and data-migration friction, which extends tenure. DevOps / Infrastructure SaaS tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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