DevOps / Infrastructure SaaS vs GovTech Churn Rate
Side-by-side benchmark comparison, updated April 2026.
GovTech has a lower monthly churn rate (0.8%) than DevOps / Infrastructure SaaS (2.2%), a difference of 1.4 percentage points. GovTech median ARPU is $500 versus $280 for DevOps / Infrastructure SaaS.
Head-to-head benchmarks
| Metric | DevOps / Infrastructure SaaS | GovTech |
|---|---|---|
| Monthly churn | 2.2% | 0.8% |
| Annual churn | 23.5% | 9.2% |
| Median ARPU | $280 | $500 |
| Typical customer base | 500-15,000 | 50-500 |
Top devops / infrastructure saas churn drivers
- Cloud provider launched native equivalent feature30%
- Engineering team built internal tooling to replace vendor24%
- Budget consolidation during hiring freeze or downturn20%
- Competitor offered better integration with existing CI/CD pipeline15%
Top govtech churn drivers
- Budget appropriation cycle not renewed for the software line item32%
- Procurement rules required retendering after contract term27%
- Elected official change shifted departmental priorities20%
- Product failed FedRAMP, StateRAMP, or CJIS compliance audit13%
Why govtech retains better than devops / infrastructure saas
The 1.4-point gap between GovTech and DevOps / Infrastructure SaaS reflects differences in switching cost, value density, and purchase motivation. GovTech customers face higher integration and data-migration friction, which extends tenure. DevOps / Infrastructure SaaS tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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