Logistics SaaS vs Manufacturing SaaS Churn Rate
Side-by-side benchmark comparison, updated March 2026.
Manufacturing SaaS has a lower monthly churn rate (1.3%) than Logistics SaaS (1.9%), a difference of 0.6 percentage points. Manufacturing SaaS median ARPU is $310 versus $240 for Logistics SaaS.
Head-to-head benchmarks
| Metric | Logistics SaaS | Manufacturing SaaS |
|---|---|---|
| Monthly churn | 1.9% | 1.3% |
| Annual churn | 20.9% | 14.8% |
| Median ARPU | $240 | $310 |
| Typical customer base | 100-3,000 | 100-3,000 |
Top logistics saas churn drivers
- Shipper reduced volume due to business contraction28%
- Carrier or 3PL offered in-house TMS tool as bundled service25%
- Integration failures with ERP or WMS platform22%
- Product lacked real-time carrier rate shopping14%
Top manufacturing saas churn drivers
- ERP platform upgrade included equivalent MES or MOM functionality30%
- Production volume reduction eliminated the ROI case25%
- Poor integration with shop floor equipment and SCADA systems22%
- Insufficient quality management and traceability features15%
Why manufacturing saas retains better than logistics saas
The 0.6-point gap between Manufacturing SaaS and Logistics SaaS reflects differences in switching cost, value density, and purchase motivation. Manufacturing SaaS customers face higher integration and data-migration friction, which extends tenure. Logistics SaaS tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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