SaaS Churn Hall of Fame

Public Churn Signal Index ranking 26 SaaS companies by publicly-observable signals (review sentiment, pricing changes, Hacker News discussion, layoff news, Reddit activity). Sorted worst to best.

This is a signal index, not a churn rate. We do not have access to any company's private churn data. The index estimates where churn risk is concentrated based on public sources only.

#	Company	Category	Index	Grade	Teardown
1	Evernote	Notes	76	F	Read
2	Salesforce	CRM	72	D	soon
3	Adobe Creative Cloud	Design	70	D	soon
4	Mailchimp	Marketing	69	D	soon
5	Figma	Design	67	D	Read
6	Zendesk	Support	66	D	soon
7	Confluence	Knowledge	64	D	soon
8	Jira	Project Management	63	D	soon
9	Notion	Productivity	62	D	Read
10	Dropbox	Storage	61	D	soon
11	Asana	Project Management	59	D	Read
12	Airtable	Productivity	58	D	soon
13	Miro	Whiteboarding	58	D	soon
14	Cursor	Dev Tools	58	D	Read
15	Intercom	Support	57	D	soon
16	Monday.com	Project Management	55	D	Read
17	Trello	Project Management	55	D	soon
18	Loom	Video	54	C	soon
19	Slack	Communication	52	C	Read
20	Calendly	Scheduling	52	C	soon
21	HubSpot	CRM	48	C	soon
22	ClickUp	Project Management	47	C	soon
23	Zoom	Communication	44	C	soon
24	Todoist	Tasks	38	B	soon
25	Basecamp	Project Management	32	B	soon
26	Linear	Dev Tools	30	B	Read

Methodology

Full grading methodology explains the 0-100 score, A+ through F grade bands, and what the score does NOT measure.

Each company is scored 0 to 100 on a Churn Signal Index incorporating: review sentiment velocity (G2, Trustpilot), Hacker News discussion, Reddit activity, public pricing changes, layoff signals (layoffs.fyi), and where available, a full teardown of public complaints run through RetentionCheck.

The current 26-company seed list uses provisional estimates based on public signals as of April 2026. A live-scoring pipeline (weekly recalculation) is in development. Companies can submit responses to their rankings via the appeal process.

Appeal a ranking

If you are a founder, product leader, or customer of a ranked company and think our signals are off, reach out. We publish substantive responses on the company detail page when available. Email contact@retentioncheck.com.

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