Field Service Management Software vs GovTech Churn Rate
Side-by-side benchmark comparison, updated March 2026.
GovTech has a lower monthly churn rate (0.8%) than Field Service Management Software (2.9%), a difference of 2.1 percentage points. GovTech median ARPU is $500 versus $160 for Field Service Management Software.
Head-to-head benchmarks
| Metric | Field Service Management Software | GovTech |
|---|---|---|
| Monthly churn | 2.9% | 0.8% |
| Annual churn | 30% | 9.2% |
| Median ARPU | $160 | $500 |
| Typical customer base | 500-30K | 50-500 |
Top field service management software churn drivers
- Migrated to an ERP that included FSM functionality30%
- Platform lacked mobile offline capability23%
- Scheduling complexity outgrew platform capabilities21%
- Integration with accounting software broke17%
Top govtech churn drivers
- Budget appropriation cycle not renewed for the software line item32%
- Procurement rules required retendering after contract term27%
- Elected official change shifted departmental priorities20%
- Product failed FedRAMP, StateRAMP, or CJIS compliance audit13%
Why govtech retains better than field service management software
The 2.1-point gap between GovTech and Field Service Management Software reflects differences in switching cost, value density, and purchase motivation. GovTech customers face higher integration and data-migration friction, which extends tenure. Field Service Management Software tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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