Dental Practice Software vs GovTech Churn Rate
Side-by-side benchmark comparison, updated March 2026.
GovTech has a lower monthly churn rate (0.8%) than Dental Practice Software (1.8%), a difference of 1.0 percentage points. GovTech median ARPU is $500 versus $190 for Dental Practice Software.
Head-to-head benchmarks
| Metric | Dental Practice Software | GovTech |
|---|---|---|
| Monthly churn | 1.8% | 0.8% |
| Annual churn | 19% | 9.2% |
| Median ARPU | $190 | $500 |
| Typical customer base | 2K-30K | 50-500 |
Top dental practice software churn drivers
- DSO acquisition mandated platform change38%
- Switched from legacy on-premise to cloud solution28%
- Imaging software compatibility issues18%
- Support quality declined post-acquisition of vendor10%
Top govtech churn drivers
- Budget appropriation cycle not renewed for the software line item32%
- Procurement rules required retendering after contract term27%
- Elected official change shifted departmental priorities20%
- Product failed FedRAMP, StateRAMP, or CJIS compliance audit13%
Why govtech retains better than dental practice software
The 1.0-point gap between GovTech and Dental Practice Software reflects differences in switching cost, value density, and purchase motivation. GovTech customers face higher integration and data-migration friction, which extends tenure. Dental Practice Software tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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