Cybersecurity SaaS vs Veterinary Practice Software Churn Rate
Side-by-side benchmark comparison, updated March 2026.
Cybersecurity SaaS has a lower monthly churn rate (1.2%) than Veterinary Practice Software (2%), a difference of 0.8 percentage points. Cybersecurity SaaS median ARPU is $380 versus $175 for Veterinary Practice Software.
Head-to-head benchmarks
| Metric | Cybersecurity SaaS | Veterinary Practice Software |
|---|---|---|
| Monthly churn | 1.2% | 2% |
| Annual churn | 13.6% | 21% |
| Median ARPU | $380 | $175 |
| Typical customer base | 100-3,000 | 1K-20K |
Top cybersecurity saas churn drivers
- Consolidation into SIEM or extended detection platform27%
- Failed to detect a real incident, eroding trust24%
- Compliance audit required a different certified solution21%
- Too complex for internal security team to operate16%
Top veterinary practice software churn drivers
- Practice acquired by a corporate group mandating a different platform40%
- Platform lacked IDEXX or Zoetis diagnostic integration24%
- Software crashed during high-volume periods18%
- Poor support response times12%
Why cybersecurity saas retains better than veterinary practice software
The 0.8-point gap between Cybersecurity SaaS and Veterinary Practice Software reflects differences in switching cost, value density, and purchase motivation. Cybersecurity SaaS customers face higher integration and data-migration friction, which extends tenure. Veterinary Practice Software tends to have more fragmented alternatives and weaker lock-in. Details in each benchmark page above.
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