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Cursor

Churn Signal Rank: #14 of 26

58
of 100
D

Public signals driving this score

These are publicly-observable signals. We do not have access to any company's private churn data.

  • June 2025 pricing restructure reduced Pro plan effective capacity ~50%
  • CEO publicly apologized and issued refunds per TechCrunch July 2025
  • AI support hallucinated a lockout policy and drove user cancellations
  • Opaque credit counter described as 'anxiety-inducing' across Reddit

Full teardown available

We pulled public complaints about Cursor and ran them through RetentionCheck. The full teardown includes verbatim quotes, severity-ranked drivers, and source links.

Read the Cursor teardown

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If you're a founder, product leader, or customer of Cursor and disagree with the signals driving this score, submit an appeal. We publish substantive responses on this page.

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Churn Signal Index is a public-signal estimate, not actual churn data. Methodology: Hall of Fame overview.