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Communication

Slack

Churn Signal Rank: #19 of 26

52
of 100
C

Public signals driving this score

These are publicly-observable signals. We do not have access to any company's private churn data.

  • Aug 2025 killed $10 AI add-on, forced migration to Business+ at $15/user
  • Sept 2025 Hack Club 40x pricing incident (reversed after backlash)
  • Business+ price $12.50 to $15/user, new Enterprise+ tier introduced
  • Forced Agentforce bundling surfaces AI in workflows users didn't opt into
  • SSO gated behind Business+ or higher (industry SSO-tax list)

Full teardown available

We pulled public complaints about Slack and ran them through RetentionCheck. The full teardown includes verbatim quotes, severity-ranked drivers, and source links.

Read the Slack teardown

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If you're a founder, product leader, or customer of Slack and disagree with the signals driving this score, submit an appeal. We publish substantive responses on this page.

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Churn Signal Index is a public-signal estimate, not actual churn data. Methodology: Hall of Fame overview.